Hawaiian Airlines Baggage Policy

Hawaiian Airlines‘ baggage policy says that you can bring 2 carry-on items (1 personal item and 1 carry-on bag) and 2 checked items on most trips. You can also bring mobility and assistive devices, musical instruments, and sports equipment if the conditions allow.

Hawaiian Airlines Baggage Allowance

Personal Carry-on Item—1 (Free)Carry-on Bag—1 (Free)Checked Bags—2 (standard), 10 max.
Passengers can bring up to 10 checked bags, but they have to pay the fees for those bags. Children who fly for free don’t get any free luggage limit. Children who pay up to 50% of an adult’s fare can bring the same amount of luggage as adults. Pooled baggage is equal to the total of each person’s maximum baggage limit, as long as certain conditions are met.Max Size 45 linear inches/114cm (Height + Width + Length) 9in x 14in x 22in/ 22.9cm x 35.6cm x 55.9cm
Max Weight 25lb/11.5kg
Max Size 62 linear inches/157cm per bag (Height + Width + Length)
Max Weight/bag 50lb/23kg USA—Papeete (all cabins) USA—Pago Pago USA—Japan/Korea/China (Economy) USA—Others (Economy)
70lb/32kg USA—Aus/New Zealand (all cabins) USA—Japan/Korea/China (Business) USA—Others (First/Business)
Passengers can bring up to 10 checked bags, but they have to pay the fees for those bags.Children who fly for free don’t get any free luggage limit. Children who pay up to 50% of an adult’s fare can bring the same amount of luggage as adults. Pooled baggage is equal to the total of each person’s maximum baggage limit, as long as certain conditions are met.

Hawaiian Airlines Carry-on Baggage Policy

Hawaiian Airlines lets you bring one personal item and one carry-on item for free, as long as they don’t exceed the following size and weight limits:

  • Carry-on Bag- 1
  • Maximum dimensions (incl. handle, pockets, and wheels) 45 linear inches/114cm 9in x 14in x 22in /
  • 22.9cm x 35.6cm x 55.9cm
  • Maximum weight 25lb/11.5kg
  • Personal Carry-on Item (1)

Including:

  • Handbag/Pocketbook
  • Cover-up or coat
  • Walking stick or umbrella
  • Reading stuff (up to a certain point)
  • Food for babies that can be eaten on a plane
  • If a wheelchair, braces, crutches, or other artificial devices are used, they must be able to fold up.
  • Other help and/or devices for getting around

Note: If you don’t know what to do when your flight gets delayed, According to Hawaiian Airlines Flight Delay policy, you can get compensation if your flight is delayed for more than a specified period.

Hawaiian Airlines Baggage Checked Policy

Hawaiian Airlines’ policy on checked bags says that the number of bags you can bring depends on your route and ticket class.

  • The weight and size limits of a standard checked bag are as follows:
  • Max. weight per bag* 50lb/23kg or 70lb/32kg
  • Max. linear dimensions (L + W + H) 157cm/62in
  • Main Cabin passengers:
    • People who are traveling within North America must pay USD 30 for the first bag and USD 40 for the second bag.
    • When going between Neighbor Islands, you have to pay USD 25 for the first bag and USD 35 for the second bag. But HawaiianMiles members have to pay less: USD 15 for the first bag and USD 20 for the next two.
    • People on foreign flights are allowed to check two bags for free.
  • People who are traveling in First Class can check two bags for free.
Hawaiian Airlines Checked Baggage Fees
1st Bag2nd Bag>3 Bags
First ClassFreeFreeNeighbor Islands—USD 50 North America—USD 100International—USD 150
International—All CabinsFreeFreeUSD 150
Main Cabin—North AmericaUSD 30USD 40USD 100
Main Cabin—Neighbor IslandsUSD 25USD 15—HawaiianMiles membersUSD 35USD 20—Hawaiian Miles membersUSD 50
*Max Weight/bag 50lb/23kg USA—Papeete (all cabins) USA—Pago Pago USA—Japan/Korea/China (Economy) USA—Others (Economy)
70lb/32kg USA—Aus/New Zealand (all cabins) USA—Japan/Korea/China (Business) USA—Others (First/Business)

Food Items  

Hawaiian Airlines’ position on food items in checked baggage is as follows:

  • Food items like yogurt, poi, chili, jams, and sauces should be packed safely in your checked bag.
  • In your carry-on bag, you can only bring small packages (less than 3.4 oz/100 ml).
  • You can bring enough baby food for the whole trip in your carry-on bag, though.

Hawaiian Airlines Baggage Overweight Charges

  • Any bag that weighs more than 50 pounds (23 kilograms) is considered overweight by Hawaiian Airlines unless it says otherwise. The fee for having a packed bag that is too heavy can cost anywhere from USD 0 to USD 400, as shown in the table below.
  • We don’t take bags that weigh more than 100lb/45kg. But this doesn’t apply to things like musical instruments, certain types of sports gear, etc. that aren’t like other bags.
Hawaiian Airlines Overweight Baggage Charges by Route
Between Hawaii and…51-70lb71-100lb
Pago PagoUSD 50USD 400
PapeeteUSD 50Not allowed
North AmericaUSD 50USD 200
Neighbor IslandsUSD 35USD 70
Australia or New ZealandUSD 0Not accepted
Japan or KoreaUSD 50 USD 0—Business ClassUSD 400

Hawaiian Airlines Baggage Oversized Charges

Hawaiian Airlines’ baggage policy says that bags that are longer, wider, and taller than 157 cm (62 inches) are too big. For bags that are 62 to 80 inches (157 to 206 cm) long, the fees are as follows:

Hawaiian Airlines Oversize Baggage Charges by Route
Between Hawaii and…62-80in (157-206cm)
Pago PagoUSD 150
PapeeteUSD 150
North AmericaUSD 100
Neighbor IslandsUSD 35
Australia or New ZealandUSD 150
Japan or KoreaUSD 150

The Hawaiian Airlines rules on bags say the following:

  • If the total length of your checked bag is between 62 and 80 inches (157 and 206 cm), you will have to pay extra (as shown above).
  • The bags can be exchanged for two pieces of free luggage.
  • We won’t take bags that are bigger than 80 linear inches (206 linear centimeters) or weigh more than 100lb (45kg).
  • The following people can bring along two bags for free:
    • First Class passengers
    • International travel passengers
    • Pualani Gold/Premier Club/Corporate members
    • GOV/MIL fare passengers
  • Platinum members of Pualani can carry three bags for free.

Method to Pay Baggage Fee on Hawaiian Airlines

  • Online at the time of reservation via HawaiianAirlines.com
  • Later inside My Trips
  • Using Hawaiian Airlines’ mobile application
  • During online check-in (via Check-in),
  • Found at the airport

Baggage Delay, Lost, and Damaged

If you lose or discover damaged checked baggage, you must promptly file a report with Hawaiian Airlines’ baggage service counter at the airport.

After filing a complaint for lost or damaged items, you can follow up with the Central Baggage Services Office of Hawaiian Airlines using the following contact information.

  • Phone: +1-866-389-6654
  • (8 am–4:30 pm HST, 7 days a week incl. holidays)
  • Fax: +1-808-835-3466
  • Mail: P.O. Box 30008, Honolulu, HI 96820

Note:

Your claim must be submitted to Hawaiian Airlines within four hours of your flight’s landing.

Additionally, you must submit a written itemization of your claim to the Hawaiian Corporate Offices at P.O. Box 30008, Honolulu, HI 96806.

If your claim has not been thoroughly settled within one year of the date of your claim, you must initiate legal action within one year.

How to Check Your Missing Baggage Report Status on Hawaiian Airlines

Follow up with Hawaiian Airlines’ Central Baggage Services Office to determine the status of your lost or damaged cargo by:

  • Phone: +1-866-389-6654
  • (8 am–4:30 pm HST, 7 days a week incl. holidays)
  • Fax: +1-808-835-3466
  • Mail: P.O. Box 30008, Honolulu, HI 96820

Hawaiian Airlines Compensation for Lost and Damaged Bags

The maximum liability of Hawaiian Airlines for lost, damaged, or delayed luggage, including their contents, excluding mobility aids, assistive devices, and wheelchairs, is limited to:

The loss or damage amount, or USD 3,500 per passenger
If your mobility aid, assistive device, or wheelchair is lost, damaged, or delayed, the following criteria will be used to calculate the loss:

If repairable, the actual cost of repair.
If it cannot be repaired, you will be reimbursed for the original purchase price (without depreciation) plus any reasonable expenses incurred as a result of the loss, damage, or delay.

Hawaiian Airlines Baggage Compensation Policy

You can claim compensation if your baggage is delayed or damaged. You must connect with the airline’s customer care and tell them about your baggage.

You can apply for your compensation in the following ways:

  • through online
  • through app
  • through customer care

FAQs

How Much Baggage Can One Person Carry on Hawaiian Airlines?

2 Bags can carry by a person on Hawaiian Airlines, Just check out the above for more information.

Can I Get Compensation if My Luggage is Delayed?

Yes, if your baggage is delayed, you can ask for compensation from Hawaiian Airlines.

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