Air New Zealand Flight Cancellation Policy

Air New Zealand Flight Cancellation Policy

If you have a long-haul international flight with Air New Zealand, you can cancel your flight and get a refund, either partially or fully, according to their cancellation policy.

  • Your flight was canceled for reasons that were out of its control, and it wasn’t able to get you on another flight.
  • Your flight was late, and you missed your connection on Air New Zealand because of it.
  • Caused your flight to be late, so you had to cancel it.
  • Even though you had a legal ticket, you couldn’t get on a trip.
  • Didn’t get to your location or a break that was listed on your ticket.
  • Changed your flight time by a lot, and they couldn’t find you a trip that worked for you.
  • Didn’t give you a seat in the cabin you paid for.
  • Buy a ticket that is refundable (Flexi) and cancel it before it leaves.
  • Buy any kind of ticket to or from the United States at least 7 days before your trip and cancel it within 24 hours.
  • You can qualify if you are sick, can’t use your flying credit, or are having trouble paying for something, and the airline will let you.
  • From the EU or the UK and covered by EU Regulation 261/2004, which says:
    • Your flight is canceled less than 14 days before it’s supposed to leave, and the other flight you’re offered doesn’t work for you.
    • You are not allowed to get on the plane.
    • Your flight is at least 3 hours late, and the other flight that was offered to you no longer works for you.
  • Air New Zealand has canceled its route to Buenos Aires, Argentina.

24-Hour Cancellation Policy

You can cancel your Air New Zealand long-haul international flight, including flights to or from the United States, within 24 hours.

According to the policy, if you buy a long-haul international flight ticket at least 7 days before your trip, you can cancel it within 24 hours of buying it. This applies to all types of tickets.

Long-haul international flights refer to all international flights, excluding flights between New Zealand, South Pacific Islands, Australia, Bali, and Honolulu, Bali.

Air New Zealand Refund Calculation

The amount of your refund will be based on how much of your ticket you haven’t used and the type of ticket you bought.

  • If you haven’t used your ticket and the rules allow for a refund, you will get back the amount you paid for it.
  • If you have used part of your ticket, your refund will be the higher of these two amounts:
  • The cost of the ticket from the point where the interruption occurred to the final destination.
  • The difference is the amount you paid for the ticket minus the value of the ticket you have already used.

Note: Air New Zealand Minor Policy Says that They charged some charges fees for unaccompanied minor services. These fees are for the extra support and supervision that the airline provides.

In both cases, the amount of the return will include flight fees and taxes, less any cancellation fees.

How Will Air New Zealand Give Me Back My Money?

If you should be getting a refund:

  • You will receive a refund in the same currency and method that you used to pay for your ticket. If you used your Airpoints Dollars to buy your ticket, you will receive a refund in Airpoints Dollars. The refund will have the same expiry date as the original Airpoints Dollars.
  • Even if your ticket is non-refundable, the refund amount will still include any unpaid taxes and third-party charges that the airline has not yet paid. You cannot receive a refund for tickets that are paid for using credit.
  • If your flight is canceled, fails to operate, or you miss a connection because of things like bad weather, epidemics/pandemics, strikes, acts of terrorism, medical emergencies, government/regional/local authority restrictions, changes in laws, etc., Air New Zealand will give you a travel credit instead of a refund. The travel credit will be available for the part of your ticket that you didn’t use. It will be valid for 12 months starting from the date your ticket was originally issued unless the airline decides to extend this period in specific situations. The airline may subtract a service fee from your payment to cover their administrative expenses.
  • You can get a refund for your ticket as long as you apply before it expires.

Exceptions for Refund

  • You showed your ticket to the airline or government official as evidence that you plan to leave the country. However, there is a possibility that the airline might allow you to board the flight if they are convinced that you have received permission to stay in the country or if you are leaving the country by another means of transportation.
  • You were not allowed to get on the plane because of your behavior, and you may have to pay some fees.
  • If your flight was canceled, re-routed, or rescheduled because of your medical emergency, the refund you receive will be used to cover the expenses caused by the changes to your flight.

How to Apply for a Refund?

Either the airline that gave you your ticket or your travel agent will process your refund.

  • If you bought your ticket directly from Air New Zealand using their website, mobile app, call center, or ticket office, you can ask for a refund by going to the Manage My Booking section on their website or by sending an email to
  • If you bought your ticket from a travel agent or another company (online or offline), get in touch with them directly to get your refund.

Air New Zealand Cancellation Fees and Charges

Air New Zealand charges cancellation fees. Here is a breakdown of the fees:

Long-Haul Flights Cancellation

Long-haul flights are international flights, but they do not include flights between New Zealand, Australia, Tahiti, Bali, Fiji, Niue, the Cook Islands, Norfolk Island, Tonga, Vanuatu, or Samoa.

  • Economy:
    • Tickets for adults and children cannot be refunded, but tickets for infants can be fully refunded.
    • You can cancel your flight before it leaves and get a flight credit that you can use for another flight in the future.
    • If the cost of your new fare is lower, you will lose the remaining balance.
    • If you don’t show up, you will lose the entire amount.
    • If you buy your ticket at least 7 days before your first flight, you can cancel it within 24 hours and get a full refund.
  • Flexi Fares:
    • Both Economy Flexible and Premium Economy fares can be refunded as flight credit. This credit can be used for future flights on Air New Zealand.
    • The fee for canceling:
      • The cost for Economy Flexible fares for both adults and children is $300.
      • The cost for Premium Economy fares is $400 for both adults and children.
  • All classes offer fully refundable infant fares.
  • If you don’t show up, you will lose everything.
  • If you buy your ticket at least 7 days before your first flight, you can cancel it within 24 hours and get a full refund.
  • Business Class Fares:
    • You can get a refund in the form of flight credit that you can use for a future Air New Zealand flight.
    • If you cancel before your trip, there is a cancellation fee of USD 500 for each adult and child.
    • If you purchase a ticket for an infant, you can get a full refund if needed.
    • If you don’t show up, you will lose your reservation completely.
    • If you buy your ticket at least 7 days before your first flight, you can cancel it within 24 hours and get a full refund.
  • Flight Cancellation Fees for Domestic Flights
    • Seat Fares: Refund Not Allowed
    • Seat+Bag Fares: Refund Not Allowed
    • Flexichange Fares: Refund Not Allowed
    • Flexirefund Fares:
      • If you cancel your plans before you leave, you will receive a full refund.
      • If you miss your flight, you can still make changes to your flight after it has already left. If you want a refund, you will need to pay a cancellation fee of NZD 50.

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