Hawaiian Airlines Flight Delay Policy

Hawaiian Airlines Flight Cancellation Policy

Hawaiian Airlines, the biggest airline in Hawaii, has created a detailed plan for compensating customers. Hawaiian Airlines has a policy for compensating customers for flight delays, which helps them claim their compensation. Sometimes flights can be delayed or canceled due to unexpected events like natural disasters or machinery breakdowns.

You will have to wait for a long time in those circumstances. Your plans may change, and this could affect the entire journey. Airlines have to compensate for your lost time. Understanding this policy can be very helpful for all passengers.

About Hawaiian Airlines Delay Policy

The airline must follow a specific process to give you the correct compensation. Hawaiian Airlines’ delay policy has several rules. These rules will help you figure out the best way to get compensation and how to do it. It shows how the airline pays you in various ways.

This policy outlines the main rules and regulations:

  • If your flight is delayed for reasons outside of the airline’s control, you will not receive reimbursement. Some examples of disruptive events are natural disasters, sudden weather shifts, storms, wars, riots, and strikes.
  • To ask for compensation, you need to give receipts such as tickets, boarding pass stubs, and expense receipts if you have them.
  • If your Hawaiian Airlines flight is delayed for 3 hours or more, you can receive compensation for the delay.
  • Your compensation may be affected by the course of your journeys, such as your flight itinerary, the total distance of your flight, and your arrival destination.
  • If your flight is delayed because of a schedule change, you can get a refund.
  • If your flight is delayed because of air traffic or weather, you might not get any extra benefits during a stopover.
  • This airline has exceptions to the “EU Passengers Rights Policy“.

Baggage Delayed Compensation

You might arrive on time at your destination airport. Your bags might be delayed. The items may be damaged even if they arrive on time.

These things don’t happen often, but they could still happen. Hawaiian Airlines allows you to get compensation for items that are delayed or damaged.

  • Go to the carrier’s bag service counter right away. You can get it at the airport where you are.
  • Make sure to report within 4 hours after landing.
  • You need to inform the airline at the counter mentioned.
  • To check the status of the notice later, you need to contact the Central Baggage Services Office of Hawaiian Airlines. Here are the necessary details:
  • According to Hawaiian Airlines Baggage Policy, If the total length of your checked bag is between 62 and 80 inches (157 and 206 cm), you will have to pay extra.

How to Receive Hawaiian Airlines Flight Delay Compensation?

You can get your money back from this airline either online or offline. You can select the most suitable way to request compensation for a delayed Hawaiian Airlines flight at your convenience. Both methods are good and simple to understand. They are suitable for different customers with varying levels of skill. Knowing how each of these methods works will assist you in making your decision.

  • Via Writing/Faxing
  • By Contacting Customer Care

Via Writing and Faxing

To get your compensation, write to the airline. You can send this letter either as a regular email or by fax. Here’s how to request compensation for a delayed Hawaiian Airlines flight:

  • To contact the airline, you need to send a letter to their official address in a clear and organized manner. The address is:

Hawaiian Airlines

Consumer Affairs Office

PO Box 30008

Honolulu, HI 96820

Otherwise, you can send a fax to the number 808-838-6777.

  • Please state in the letter the details of your flight delay, including the reason and the duration of the delay.
  • To follow Hawaiian Airlines’ delay policy, you need to provide your ticket number, boarding pass stubs, and expense receipts.
  • Once the carrier receives your writing, they will contact you and follow your instructions.

By Contacting Customer Care

Getting in touch with customer care agents is one of the easiest ways to make any request. This will help you save time when making a claim for compensation due to a Hawaiian Airlines flight delay. The authorities will guide you correctly on how to make your claim.

  • To contact the air operator, dial their toll-free number.
  • Tell the agents why you are calling.
  • Please give the passenger information, ticket number, and any other information requested.
  • Once the authorities review your information, they will inform you about the compensation you will receive and how you will receive it.

What Compensation Can You Receive for a Flight Delay on Hawaiian Airlines?

If your flight is delayed for more than four hours, you can get compensatory amenities. These amenities offer not just money but also some services. Their only goal is to assist you in some manner to compensate for your loss.

Free Meals: Passengers will receive complimentary meal services on the flight. These meals will be given to them at the airport. We will provide these meals within 24 hours if there is a disruption to the flight schedule.

Hotel Services: Hawaiian Airlines will provide hotel accommodation to passengers as per their flight delay compensation policy. This refers to a delay period that occurs between 10:00 PM and 6:00 AM. The hotel services will only be available for a maximum of 24 hours. Customers who live in the area affected by the delay won’t get these services.

Transportation Services: In the event of delays, passengers can take advantage of free transportation between the airport and the city area. Additionally, the tourist will receive complimentary ground transportation to and from the airport and their hotel accommodation.

Communication Services: You’ll be able to use the phone to make a free long-distance call. Additionally, you will be able to send a free telegraph of approximately 15 words. The United States has access to these services. You can use Hawaiian Airlines’ internal messaging system to send one message for communication outside of the United States.

Flight Refund: You can completely cancel your flight because your delay has already lasted too long. In these situations, you will be able to request a refund. In line with the cost of your ticket, it will be given. To obtain the precise amount, you can speak with the carrier directly.

Given the circumstances, this airline might also provide services for your pet. However, you should speak with Hawaiian if you want to be sure about this. It can determine whether or not your pet will be able to receive assistance.

Note: According to Hawaiian Airlines Flight Cancel Policy, You cancel your flight seven or more days prior to departure and within twenty-four hours of booking.

Details of Hawaiian Airlines Flight Delay Compensation Amount

You have the right to financial compensation if the delay was longer than four hours for your flight. Depending on how far you need to travel.

Along with the other facilities, financial compensation for the Hawaiian Airlines delay may be offered. While offering this kind of refund, numerous regulations are incorporated.

Distance to be Covered Compensation Provided per Person 
More than 3500 km Around 600 Euros or 626 USD
Between 1500 and 3500 km Nearly 400 Euros or 417 USD
More than 1500 km Approximately 400 Euros or USD 417 
Less than 1500 km About 250 Euros or USD 261 

How to Claim Hawaiian Airlines Refund?

You want to request a refund for your missed flight. You must first cancel your ticket in order to accomplish that. Then make sure you have the cancellation confirmation. Later, you can request your refund via the online method.

You must email the air operator in order to use the online technique. After logging into its authorized website, this is possible. Given how convenient it is to use, this choice is the most popular one. Additionally, it is the quickest option to file a claim for Hawaiian Airlines’ flight delay reimbursement.

You will need to sign in to your airline account in order to use this option. Below is a step-by-step breakdown of this procedure:

  • Go to the website of the carrier. You can also visit the website “www.hawaiianairlines.com” by clicking on it.
  • Look at the top-right corner and you’ll see a tab called “Sign-In“. Please click on this.
  • To access your account, simply type in your email and password.
  • To find the “Contact Us” option, go to the main page and click on it. You can find it in the top row of tabs.
  • To find the email section, simply scroll down on the redirected page.
  • Click on the pink link that says “Send Us an Email“.
  • Afterward, you’ll get four choices. Choose the “Make A Request” option from these.
  • You need to provide your details on a new page that will open. Please choose a topic that pertains to receiving compensation for a delayed flight on Hawaiian Airlines. You need to type in “Refund”.
  • Please provide your first name and phone number so that I can add your contact information. Please provide information about your flight.
  • Please check the information you provided, especially your name. Mistakes can slow down this process. If you have provided incorrect details and face problems later, you can change the name on your Hawaiian Airlines ticket.
  • To submit, attach your documents and click on the “Submit” option. The airline will receive your request now.


Can I Apply for a Full Refund of My Ticket in Case of a Flight Delay?

If you want to avoid flight delay compensation from Hawaiian Airlines and get a refund instead, you can do that. You just need to cancel your reservation. Next, go to the airline’s website and send them an email. You will get a refund based on your ticket price, where you were going, and your flight schedule.

How Do I Claim Hawaiian Delayed Compensation?

You can ask for delay compensation through the Internet or through customer care. To use the online method, you need to send a letter or an email to the airline. If you choose to go offline, you can contact the carrier’s customer service. Both of these methods are simple and user-friendly.

What is Delayed Baggage Compensation?

Flight delays and baggage delays are not the same thing. Flight delay compensation rules are not the same as the rules for delayed luggage. You will be given options for baggage tracking, claim, and lost and found. If you choose the first option, you will receive either money or service as compensation.

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